Medikoe Feedback Collection Policy
This policy document covers the philosophy, intent and methodology used by Medikoe to collect Feedback from Patients about Doctors and other Practitioners who are part of the Medikoe eco-system.
Philosophy and Intent
Medikoe believes in transparency and authenticity, and these are the 2 primary pillars on which the Feedback collection system is built. We intend to help Patients make a well-informed decision when it comes to their Health and authentic Feedback helps them achieve that. Doctors being / will be our closest friends throughout our journey, would be the other beneficiary, with authentic Feedback circulating in the Patient circles.
How we collect Feedback
As present Medikoe endeavours to reach out to the following group of authentic Patients or customers.
Nature of Feedback
The Medikoe Feedback Collection System currently asks Patients about their appointment experience. The information collected would primarily be categorized as below:
4. Healthy offers – We request our customers to share the feedback about the offers they have received via Meidkoe from Healthcare service providers, this will enable us to bring many more offers for our customers and also improve the service levels.
Authenticity of Feedback Collection
As part of our efforts to collect and display authentic Feedback, Medikoe abides by these set of rules:
*Appointments booked via Medikoe includes (but not restricted to) appointments from the following sources:
1) Doctor and Practice profile on Medikoe.com or smartphone apps
2) Medikoe Direct Contact
3) Medikoe.com widgets which have their presence across partnership websites, Doctor’s micro-site provided by Medikoe Doctor’s or Healthcare service Provider Facebook page, Doctor’s or Healthcare Service providerwebsite and other online entities